Requesting a return
The ordinary return period closes 30 days after delivery. To qualify, merchandise must remain unworn and unused, retain its tags, and be returned in the original package together with a receipt or equivalent proof of purchase. Send the initial request to welljerky728@gmail.com; when authorized, the return destination is 189 Edinburgh St, Rochester, New York, 14608, United States. Approval is followed by a return shipping label and directions specifying where and how the parcel must be sent. Packages sent without prior authorization cannot be accepted. The same email address handles return questions.
Damaged or incorrect deliveries
Please check the parcel as soon as it arrives. Tell us at once through welljerky728@gmail.com about damage, a defect, or an incorrect item, allowing us to evaluate and resolve the issue.
Return exclusions
We cannot take back perishables, made-to-order or personalized merchandise, personal-care products, hazardous substances, flammable liquids, or gases. Contact us before proceeding when an item's status is unclear. Neither discounted sale merchandise nor gift cards is returnable.
Obtaining another item
For an exchange, complete an eligible return first. After acceptance, purchase the desired replacement in a new transaction; this is the fastest route to the new item.
EU fourteen-day right
Where delivery occurs in the European Union, cancellation or return is available for 14 days without stating a reason. Merchandise must nevertheless satisfy the original-condition requirements: unused, unworn, tagged, packaged as received, and accompanied by purchase evidence.
How refunds are issued
We inspect a received return and then communicate approval or refusal. If approved, the original payment method is credited automatically within 10 business days, although the financial institution may need longer to display the credit. Write to welljerky728@gmail.com if the refund is still absent 15 business days after approval.